Effective Date: 27 July 2023
At TheCampingCompany.co.za, we strive to provide a fair and transparent booking cancellation policy to ensure a positive experience for all our users. This policy outlines the terms and conditions related to booking cancellations on our website. By making a booking through our platform, you agree to comply with the following cancellation policy:
1. General Cancellation Terms:
(a) Cancellations by Guests: Guests can cancel their booking at any time, subject to the specific cancellation rules defined by the camping site owner or operator and the terms outlined in this policy.
(b) Cancellations by Camping Site Owners/Operators: In rare instances, a camping site owner/operator may need to cancel a booking due to unforeseen circumstances, maintenance issues, or other valid reasons. In such cases, the guest will be entitled to a full refund.
2. Cancellation Rules and Fees:
(a) Flexible Cancellation Policy: Some camping site owners/operators may offer a flexible cancellation policy, allowing guests to cancel their booking up to a certain number of days before the check-in date without incurring any cancellation fees. The specific cancellation period and conditions will be clearly stated on the booking page.
(b) Moderate Cancellation Policy: For camping sites with a moderate cancellation policy, guests can cancel their booking up to a specified number of days before the check-in date and receive a partial refund. The exact cancellation period and refund percentage will be clearly stated on the booking page.
(c) Strict Cancellation Policy: Certain camping sites may have a strict cancellation policy, wherein guests are not eligible for a refund if they cancel their booking within a certain number of days before the check-in date. The specific cancellation period will be clearly stated on the booking page.
3. Cancellation Process:
(a) Guest-initiated Cancellations: If you need to cancel your booking, please email us at bookings@thecampingcompany.co.za to begin the cancellation process. Eligible cancellations will be processed according to the terms of the chosen camping site’s cancellation policy.
(b) Refunds: Refunds for eligible cancellations will be processed according to the terms of the chosen camping site’s cancellation policy. The refund will be issued to the original payment method used during the booking process.
4. Force Majeure:
In extraordinary circumstances beyond the control of the guest or camping site owner/operator, such as natural disasters, acts of terrorism, or government actions, either party may be entitled to cancel the booking without incurring any penalties. Both parties will make reasonable efforts to communicate effectively in such situations.
5. Modifications to Bookings:
Guests may have the option to modify their bookings (subject to availability and the camping site owner/operator’s discretion) instead of canceling, depending on the specific booking and camping site policies. Any changes made to a booking may be subject to adjustment in the booking price.
6. Disputes and Resolution:
In the event of any disputes or issues related to booking cancellations, guests are encouraged to contact GoCamping.co.za customer support for assistance. We will strive to mediate and find a fair resolution for both parties.
Please note that the cancellation policies for individual camping sites may vary. Guests are advised to carefully review the specific cancellation policy and terms provided on each camping site’s booking page before confirming their reservation.
By using the GoCamping.co.za platform to make a booking, you acknowledge that you have read, understood, and agreed to the terms of this Booking Cancellation Policy.
Last Updated: 10 February 2024
