Effective Date: 27 July 2023
Welcome to TheCampingCompany.co.za (“we,” “us,” “our,” or “The Camping Company”). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use www.thecampingcompany.co.za (the “Website”). By accessing or using the Website, you consent to the practices described in this Privacy Policy.
- Information We Collect
1.1. Personal Information: When you use our Website, we may collect the following types of personal information from you:
- Contact Information: Your name, email address, phone number, and postal address.
- Booking Information: Details related to camping bookings you make through the Website, including dates, location, and payment details.
- Communication Information: Records of any communication you have with us, including email correspondence or messages sent through the Website’s contact forms.
1.2. Non-Personal Information: We may also collect non-personal information, which does not directly identify you. This information may include usage data, demographic information, and aggregated data about our Website’s visitors and users. We may use cookies, web beacons, and similar technologies to collect this data.
- How We Use Your Information
2.1. Provide Services: We use your personal information to facilitate and process camping reservations, maintain your user account, and communicate with you about your bookings.
2.2. Improve Website: We may use the information to analyze and improve the functionality, performance, and user experience of our Website.
2.3. Personalization: Your information may be used to personalize your experience on our Website, including displaying relevant camping listings and recommendations.
2.4. Communication: We may use your contact information to send you updates, newsletters, promotions, and other information about GoCamping, subject to your preferences and applicable laws.
2.5. Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our Terms of Service.
- How We Share Your Information
3.1. Third-Party Service Providers: We may share your personal information with third-party service providers that assist us in operating the Website and providing our services, such as payment processors and customer support.
3.2. Camping Hosts: Your booking information, including contact details and booking dates, will be shared with camping hosts to facilitate your reservations.
3.3. Aggregated Data: We may share non-personal, aggregated information with third parties for analytical or marketing purposes.
3.4. Legal Requirements: We may disclose your information when required by law or in response to valid legal requests, such as court orders or government investigations.
3.5. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such event and inform you of your choices regarding your personal information.
- Your Choices and Rights
4.1. Communications: You have the option to unsubscribe from marketing communications by following the instructions in the emails we send you.
4.2. Cookies: Most web browsers allow you to manage your cookie preferences. You can choose to accept or decline cookies. Please note that disabling cookies may affect the functionality of our Website.
4.3. Data Retention: We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
- Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
- Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected information from a child, please contact us immediately to delete the data.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on the Website with the effective date noted at the beginning. Please review this Privacy Policy periodically to stay informed about how we are protecting and using your information.
- Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Email: info@thecampingcompany.co.za
Last updated: 10 February 2024
